Altai Turismo is the official partner of Sensa Concierge, an international network of hosts and experts dedicated to creating an authentic, personalized, and unforgettable experience. Through this collaboration, you’ll have access to bespoke concierge services—perfect for those who appreciate the art of travel and the luxury of not having to worry about a thing.

Every itinerary becomes a carefully curated journey, with exclusive attention and every detail meticulously managed. Our experiences are crafted around local identity and include themed cultural tours, private celebrations, retreats in unique settings, and soulful events. Everything is coordinated with personalized care and a focus on the details that make all the difference.

Discover our 2025/2026 selection. If you’d like us to design a fully bespoke experience just for you, don’t hesitate to get in touch so we can begin planning it together.

Cancellation Policy

We understand that unforeseen circumstances may arise. Our cancellation policies are designed to provide transparency and balance between our clients’ commitments and the planning required to deliver a high-quality service.

- Cancellations

  • More than 30 days’ notice: 90% refund of the total amount paid.

  • Between 15 and 30 days’ notice: 50% refund of the total amount paid.

  • Between 3 and 10 days’ notice: 50% refund of the total amount paid.

  • Less than 3 days’ notice: no refund.
    Note: In all cases, any applicable bank fees and administrative charges will be deducted.

- Modifications

  • Requests to change dates or services are subject to availability and must be made at least 15 days in advance.
    We cannot guarantee re-scheduling in periods of high demand or for exclusive services.

- Cancellations by Us

  • If we must cancel an experience for reasons beyond the client’s control (force majeure, extreme weather, or logistical issues), you may choose either:

    • To reschedule the service on an agreed date, or

    • A full refund of all amounts paid.

For more information or questions about our cancellation policy, please contact us directly—we’re happy to help.

Payment Policy

To ensure proper organization and booking of each experience, we work with a staged payment system tailored to the type of service requested.

- Reservation Deposit
  • A 50% deposit of the total cost is required to confirm any service or experience. This payment secures dates, professionals, accommodations, and included activities.

A 50% deposit of the total cost is required to confirm any service or experience. This payment secures dates, professionals, accommodations, and included activities.

- Final Payment
- Methods of Payment

  • Bank transfer

  • Bizum (for clients in Spain only)

  • Credit/debit card (via secure link)

  • PayPal and Wise

If you have any questions or special requests, please don’t hesitate to reach out. We’re here to make every step of the process seamless.